A recent Legal Department Operations (LDO) survey found continued improvements in the effective use of technology by legal departments. Yet contract lifecycle management (CLM) emerged as an exception, with legal departments failing to take full advantage of the technology. Is this a reflection of the maturity of legal departments and their operations functions? Of the maturity and complexity of contracting processes? Of having insufficient change management and adoption practices in place?

In this webcast, legal department operations veteran Susan Hackett and Bernadette Bulacan review data from the LDO survey and provide a roadmap to achieve greater technology value and adoption, with a special focus on CLM technology.

In this webcast you will:

  • Learn about the evolution and maturity of the technology stack within a legal department
  • Explore the value of CLM and how it reveals new pools of KPI data and benchmarks
  • Increase your knowledge of best practices to drive change and how to adopt new technology


Bernadette Bulacan

Vice President and Lead Evangelist


Susan Hackett

Chief Executive Officer

Legal Executive Leadership, LLC

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